Orders for Both New Zealand and Australia that are received before 3pm Monday to Friday are shipped the Same Day unless we are out of stock of an item. In which case we will contact you immediately.
We are NZ based and are not drop shippers but can get products that are not showing on our website, or are out of stock sent direct from our suppliers if available and when needed.
New Zealand
Shipping Rates - New Zealand From 16 August 2024 - Due to the increase in NZ Courier Post Charges we have had to increase Rural delivery charges. FuelMe can no longer afford to subsidise to the level we have but will continue to subsidise shipping as the new charges do not reflect our true cost.
However this services continue to be incredibly fast!
Signature Required Options: With the increase in theft of deliveries we have moved to Signature required shipping. However you can opt out at your own risk by selecting no sign service.
Standard:
Free For Orders Over $100 (Non Rural)
Free For Orders Over $150 Rural.
Orders Less than $150 Rural: $12.50
Non Rural Addresses Orders Less than $100
- $7.85 Signature Required Service (Recommended to protect shipment)
- $6.99 No Signature Service - Please Note: 'No-Sign' shipping option means your package may be left without a signature, increasing the risk of loss or theft. Fuelme assumes no responsibility for any loss resulting from this choice.
Non Rural Addresses Over $100
- Non-Signature Free
- Signature Required $2
** BULKY FEE MAY APPLY TO CERTAIN PRODUCTS
Fuelme use NZ Courier Post. Please allow 2-7 working days for delivery.Tracking:
The tracking number and link for your order is on the email sent during processing of your order. Use this to check the progress of your order. This will be sent to the email address used for your order. Check your Spam or Trash folders if you can’t find it or contact us teamfuelme@fuelme.co.nz.
***Bulky Items:
Due to the size of certain items we charge an additional $2 service fee to ship.
Items such as larger Packs & Bags, Larger (2kg) Protein or Electrolytes, Poles that are longer than Lineflow bags..
AUSTRALIA
Shipping Rates Effective From 1 May 2024
STANDARD - New Service Using Courier Select 5-8 Working days
Base Rate $15
- Shipping rates are charged on the portion over 2kg @ NZ$2 per 100gm calculated at cart
Tracking
Tracking Details will be emailed by NZ Post on Courier Collection
We recommend this service - it is proving very reliable!
DHL EXPRESS
Via DHL Express
Base rate of NZD$25 for first 2kg then
- Shipping rates are charged on the portion over 2kg @ NZ$2.2 per 100gm calculated at cart
Allow 3-6 working days for delivery dependent on location
TRACKING:
Tracking details will be emailed by DHL on collection of shipment.